Shipping policy

Last Updated: June 2026

At Arabian Mall, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

Order Processing

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Processing times may vary during peak seasons, promotional campaigns, or due to unforeseen circumstances.

Shipping Coverage

We currently deliver across the United Arab Emirates (UAE), including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Additional locations may be added from time to time.

Delivery Time

Estimated delivery times:

Location Estimated Delivery Time
Dubai 1–3 Business Days
Abu Dhabi 1–4 Business Days
Sharjah 1–4 Business Days
Ajman 1–4 Business Days
Ras Al Khaimah 2–5 Business Days
Fujairah 2–5 Business Days
Umm Al Quwain 2–5 Business Days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, customs inspections, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may offer:

  • Free shipping promotions

  • Discounted shipping campaigns

  • Location-based shipping rates

These offers may change without prior notice.

Order Tracking

When available, customers will receive shipment updates and tracking information through email, SMS, or other communication channels provided during checkout.

Delivery Requirements

To ensure successful delivery:

  • Provide accurate shipping information.

  • Include a valid phone number.

  • Ensure someone is available to receive the order if required.

Arabian Mall is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the shipment:

  • Additional delivery attempts may be arranged.

  • Additional shipping fees may apply where permitted.

  • Orders returned to us may require repayment of shipping costs before reshipment.

Damaged or Missing Packages

If your package arrives damaged or appears to be missing items:

  1. Contact customer support as soon as possible.

  2. Provide your order number.

  3. Include photos of the package and products, if applicable.

We will investigate and work toward an appropriate resolution.

Delivery Delays

While we strive to meet estimated delivery schedules, delays may occur due to:

  • Courier service disruptions

  • Public holidays

  • Severe weather conditions

  • Customs or regulatory inspections

  • High order volumes

Arabian Mall is not liable for delays caused by circumstances beyond our reasonable control.

International Shipping

Unless otherwise stated, Arabian Mall currently serves customers within the UAE. International shipping availability may be introduced in the future.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

For questions regarding shipping, delivery status, or logistics-related inquiries, please contact our customer support team through our website's Contact Us page.

By placing an order with Arabian Mall, you agree to this Shipping Policy.