Refund policy

At Arabian Mall, customer satisfaction is important to us. Please review our Return & Refund Policy before placing an order.

Returns

We accept returns under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The return request is submitted within 7 days of receiving the order.

  • The product is unused, in its original condition, and includes all original packaging, accessories, manuals, and tags (if applicable).

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items may not be eligible for return:

  • Personal care and hygiene products

  • Beauty and cosmetic items

  • Intimate apparel

  • Perishable goods

  • Customized or personalized products

  • Products damaged due to misuse or improper handling

Return Process

To request a return:

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your order number and a description of the issue.

  3. If requested, submit photos or videos showing the problem.

  4. Once approved, our team will provide return instructions.

Returns sent without prior approval may not be accepted.

Refunds

After the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method where applicable.

  • Refund processing times may vary depending on the payment provider or bank.

  • Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, cancellation requests may not be possible, and the standard return process will apply.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work to provide a suitable resolution, including replacement, exchange, store credit, or refund where applicable.

Contact Us

For return or refund assistance, please contact our customer support team through our website's Contact Us page.

By placing an order with Arabian Mall, you acknowledge and agree to this Return & Refund Policy.